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Frequently asked questions

What is the return policy?

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know. We will do our best to find a satisfactory solution with you.

Are certain purchases final?

We cannot accept returns for certain items. This applies particularly to personalized products. This is clearly indicated prior to purchase.

When will I receive my order?

We will ship your order as soon as possible.

Generally within 5 business days.

Once your order has been shipped, you will receive an email with further information.

Delivery times depend on your location.

Where are your products made?

Our products are produced in The Netherlands. We carefully select our materials to ensure that our products are of high quality, environmentally conscious, and fairly priced!

What are the shipping costs?

Standard shipping within the Netherlands costs €6.95 and is free from €75. Shipping to other EU countries costs €17.95 and is free from €125. Shipping to supported destinations outside the EU costs €24.95 and is free from €150. Thresholds apply to the value of your items after discounts, excluding shipping. Select your destination in the cart to see the correct cost.

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